Contact United

Reservations Center

Phone: +41(0) 44 212 4717 Hours of operation: 08:00 - 20:00 (9:30-18:00 on weekends)

Our full-service reservations sales agents will assist you by phone with all your travel planning needs. Should you decide to purchase tickets with an agent at the airport or by calling reservations, a fee may be charged. This fee does not apply to government and military fares, when reservations are purchased on unitedairlines.ch, or for 1K® and Global ServicesSM members.

MileagePlus

Phone: +41(0) 44 212 4717 Hours of operation: 08:00 - 20:00 (9:30-18:00 on weekends)

Address: Postfach 97 02 41 D-12702 Berlin

Baggage Services

Delayed baggage will be handled for the first 72 hours by our vendor Swissport. For baggage services please contact Zurich Phone: +41 (0) 43 812 8770 for German +41 (0) 43 812 8772 for English +41 (0) 43 812 8771 for French Email: zrh.lostbag@swissport.com Geneva Phone: +41 (0) 22 799 33 32 for French and English Email: gva.bags@swissport.com For lost items on board please contact Zurich Phone: +41 (0) 43 816 8560 *for flights to Zurich only Email: zurich@united.com Geneva Phone: +41 (0) 22 799 33 35 *for flights to Geneva only Email: gva.lp@swissport.com

Please note: Effective October 18, 2011, United check-in counters at Zurich Airport temporarily moved from Terminal 1 to Terminal 2, Row 4. On November 14, 2011, check-in counters will move back to Terminal 1.

Customer Relations (For past date travel only)

Email : customerrelations@united.com To ensure delivery of our reply email, please make sure that emails from United are not blocked by your email account.

Refunds

Request your e-ticket refund Fax:+33 (0) 1 47 31 40 40

Address: United Airlines Refunds 30 rue Victor Hugo F-92532 Levallois Perret Cedex France

Ticket Office (Airport)

Geneva and Zurich: Ticketing services are provided for day-of-travel only during check-in hours. For future ticketing enquiries please contact the reservations center at +41-(0)-44 212 4717 or visit www.unitedairlines.ch .

United Travel Agency Support

Phone: +41 (0) 44 212 4700